General FAQ

Have a question about our website? Find your answer here

Website FAQ

Mobility FAQ

Promo FAQ

Click "Chat with us" above to chat with a member of our team.

Live Agent Hours - Monday - Friday 9 AM - 7 PM EST

EMAIL
Click "Contact Us" above to send us an email through our contact form and we will get back to you as soon as possible 

TEXT
To receive support via text messaging, send us a text message at: 
719-781-2263 (Please do not call)

Glossary

Returns

Policies

Monster Scooter Parts

I’m new to the Monster Scooter Parts site, where do I start?

Do you have a store near me?

Where are you located?

Do you sell gift cards?

How much does shipping cost?

How do I become a wholesaler?

Do I need an account to make a purchase?

How do I know if the parts I order will be compatible with my unit?

Do you accept purchase orders?

Can I get a cheaper price for buying in bulk?

Do you price match?

What does the website mean when it says an item says "Special Order?"

When will an item be back in stock?

How can I check product availability?

Why can't I add an item to the cart?

Why do you need my serial number?

Where can I find my serial number?

AGM vs. Gel Batteries

Do you have any coupons?

Can I use a promo code on discounted items?

How will I know if my order was accepted?

How can I find my order number?

When will I receive my order?

How can I check the status of my order?

Why did I not get free shipping on my order?

How do I process a warranty claim?

Why did you cancel my order?

Can I edit or change my order?

Why did I not get an order confirmation?

Where can I find the invoice?

I placed an order for a special order item, how long will it take?

I placed an order on a 3rd party site, can you help me?

Why did I get an error message when placing my order?

Order Help

Will I get a refund if I refuse my international order?

Can I return my international order?

There are no shipping options for my international address?

Why do I have to pay custom fees?

International Orders

Do I pay sales tax on my order?

What forms of payment do you accept?

What currencies do you accept?

Can I retry a payment that failed?

Billing

Can I ship to a P.O. Box?

Do you ship internationally?

Do you require a signature on delivery?

Do you offer expedited shipping?

Can I change my shipping address?

What if my package is stolen?

What if my package is lost in transit?

What are your shipping options and time frames?

Why does my USPS Tracking show in Pre-Shipment?

My FedEx/UPS Tracking number doesn't show any movement?

Shipping

What happens if I forget my password?

Can I edit the information on my account?

Where can I check my order history?

Why is my password reset link invalid?

Why are there no orders in my account?

Can I have my order merged into my account?

Is there a way around the captcha when resetting my password?

Account Management

How do I process a return?

Can I exchange one product for another?

The part I received is not that part that I ordered. Why would I be charged a restocking fee to return it?

The part I received arrived damaged. Why would I be charged a restocking fee to return it?

I processed a return, but haven't received my refund.

Should I include a return form when sending my order back?

Can I return part of my order?

What information does Monster Scooter Parts collect?

I’m concerned about giving Monster Scooter Parts my credit card. Can I trust your site to be secure?