What happens if I forget my password?
If you forget your password, there is a forgot password link under the sign-in information boxes. Just enter your email and a randomized captcha to be emailed a password reset link.
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Account Management
Questions about your Monster Scooter Parts account?
Can I edit the information on my account?
Yes, all of the information for your account can be edited from inside the account.
Where can I check my order history?
The only way to view your order history is through your account. Once signed in, on the left of the account page, click on "My Orders." All of the orders associated with the account will appear here. If you see no orders when you log in, that simply
Why is my password reset link invalid?
The reset password links are only valid for a short period of time. If your reset password link states it is invalid, you must request a new reset password email.
Why are there no orders in my account?
Your order(s) may not be found under your account if your account was created after the order was placed or the order was created while you were logged out. Please log out, access the Order Status page, and enter your 9-digit order number and email a
Can I have my order merged into my account?
No, once the order is placed outside of your account it cannot be merged. You will need to be logged out of your account, access the Order Status page, and enter your 9-digit order number and email address to access your order.
Is there a way around the captcha when resetting my password?
No, the captcha is a security feature to prevent bots from resetting your password.