How do I process a warranty claim?Updated 3 months ago

To file a warranty claim, you need to contact us. You can use this link to email us, or we also offer chat support which can be accessed at the bottom right of this or any page from the help center. We also offer phone support, the telephone number and available hours can be found at the bottom of the home page of this help center. Please include the following information:

Name:
Order Number:
A detailed description of the issue you are experiencing:

We will then e-mail you an RMA number so that you may ship your item back to us for inspection.

Please note that the cost of shipping a warrantied item back to us for inspection is the responsibility of the customer. All warranties cover the cost of a replacement item and the cost of shipping that replacement item to the customer, but they do not cover the cost of shipping the original item back to Monster Scooter Parts for inspection.

If our inspection confirms that the item has failed and that none of the conditions and limitations apply, then we will promptly ship you a replacement item. If the replacement item is out of stock or back-ordered, then we will promptly ship the item to you as soon as it becomes available to us. Monster Scooter Parts is not liable for any damages resulting from a replacement warranty item being out of stock or back-ordered. If the warrantied item is temporarily or permanently unavailable, a comparable substitute item may be sent at the sole discretion of Monster Scooter Parts.

If an item is shipped back to us for warranty inspection and we determine that the item is still in good useable condition or that the warranty was voided because one of the conditions and limitations applies, then the cost of shipping the item back to the customer will be the customer's responsibility. For a full description of our warranty policy, you can view that here.