How will I know if my order was accepted?
Once your order has been successfully processed, you should receive an Order Confirmation notification to your preferred method of contact (email or SMS).
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Order Help
Questions about your order? Find your answers here!
How can I find my order number?
Once your order has been successfully processed, you should receive an Order Confirmation notification to your preferred method of contact (email or SMS). You can also log into your account here to view the orders you have placed.
When will I receive my order?
We understand how important it is to know when you will be receiving your purchase. Monster Scooter Parts strives to get your order processed and to your door as quickly as possible. Most "in stock" items with 1 Business Day Shipping, 2 Business Day
How can I check the status of my order?
You can use this link to track your order. Just enter the email address or phone number used when making your purchase. You will receive a code to this contact method that can be used to access the status of your order.
Why did I not get free shipping on my order?
While we do offer free shipping, please be advised that there are exclusions. As below:1. Free shipping will automatically be applied at checkout once the qualifying product threshold has been reached. 2. US domestic ship to addresses only. 3. Does n
How do I process a warranty claim?
To file a warranty claim, you need to contact us. You can use this link to email us, or we also offer chat support which can be accessed at the bottom right of this or any page from the help center. We also offer phone support, the telephone number a
Why did you cancel my order?
If your order was canceled for any reason, we do our best to communicate these changes to the email address that is on the order.
Can I edit or change my order?
No, once an order is processed, it can no longer be modified, only canceled if it hasn't reached the shipping process yet.
Why did I not get an order confirmation?
If you did not receive the order confirmation email, we recommend checking your spam folder. Another common reason customers may not receive a confirmation email is an error in the email address provided during the order process. If you’re unable to
I placed an order for a special order item, how long will it take?
Special order items typically ship between 7-10 business days from when the order is placed with us. This process is not exact in its timeframes, unfortunately, so it might take longer depending on the provider and the availability of the part. We ty
I placed an order on a 3rd party site, can you help me?
We do not have access to orders placed on 3rd party websites. We are Customer Service for orders placed on the Monster Scooter Parts website. If you need assistance with orders placed on Amazon, eBay, or Walmart you will need to go through their cont
Why did I get an error message when placing my order?
Getting an error message when placing an order is usually a browser issue. Check the payment method used to be sure the funds were not removed. You will want to clear your cache and cookies from the browser and restart the browser. You may also need