Questions about your order? Find your answers here!
Once you process an order, the order confirmation screen will quickly provide you with an order number, in addition, you will also receive an order confirmation via email. If you do not receive your order confirmation within a few minutes of placing
Once you place your order, you will be taken to the order confirmation landing page which provides your order number. You will also receive an order confirmation email that includes your order number and the details of your order.
We understand how important it is to know when you will be receiving your purchase. Monster Scooter Parts strives to get your order processed and to your door as quickly as possible. Most "in stock" items with 1 Business Day Shipping, 2 Business Day
You can use this link to track your order. Just enter the email address or phone number used when making your purchase. You will receive a code to this contact method that can be used to access the status of your order.
While we do offer free shipping, please be advised that there are exclusions. As below:1. Free shipping will automatically be applied at checkout once the qualifying product threshold has been reached. 2. US domestic ship to addresses only. 3. Does n
To file a warranty claim, you need to contact us. You can use this link to email us, or we also offer chat support which can be accessed at the bottom right of this or any page from the help center. We also offer phone support, the telephone number a
If your order was canceled for any reason, we do our best to communicate these changes to the email address that is on the order.
No, once an order is processed, it can no longer be modified.
If you did not receive the order confirmation email, we recommend checking your spam folder for it. Unfortunately, some of our communications get flagged as spam.
If you need an invoice for your order, we ask that you reach out to customer service and we will happily provide it to you via email or snail mail.
Special order items typically ship between 7-10 business days from when the order is placed with us. This process is not exact in its timeframes, unfortunately, so it might take longer depending on the provider and the availability of the part. We ty
We do not have access to orders placed on 3rd party websites. We are Customer Service for orders placed on the Monster Scooter Parts website. If you need assistance with orders placed on Amazon, eBay, or Walmart you will need to go through their cont
Getting an error message when placing an order is usually a browser issue. Check the payment method used to be sure the funds were not removed. You will want to clear your cache and cookies from the browser and restart the browser. You may also need