Questions about your order? Find your answers here!
Once you process an order, the order confirmation screen will quickly provide you with an order number, in addition, you will also receive an order confirmation via email. If you do not receive your order confirmation within a few minutes of placing
Once you place your order, you will be taken to the order confirmation landing page which provides your order number. You will also receive an order confirmation email that includes your order number and the details of your order.
We understand how important it is to know when you will be receiving your purchase. Monster Scooter Parts strives to get your order processed and to your door as quickly as possible. Most "in stock" items with 1 Business Day Shipping, 2 Business Day
You can use this link to track your order. Just enter your order number and the email address used when making your purchase. Click "Track Order" to the right of the order details. This will bring you to the order status page with a further link to t
While we do offer free shipping, please be advised that there are exclusions. As below:1. It's a maximum of $15 credit that is automatically applied at checkout for you. 2. The shipping credit will only apply to shipping and any unused portion does n
To file a warranty claim, you need to contact us. You can use this link to email us, or we also offer chat support which can be accessed at the bottom right of this or any page from the help center. We also offer phone support, the telephone number a
Our website is programmed to delay dispatching orders to our warehouse by 15 minutes to allow for orders to be canceled or modified in the case a mistake or an error is made. In this 15-minute window, you cancel the order yourself online. If you chec
If your order was canceled for any reason, we do our best to communicate these changes to the email address that is on the order.
No, once an order is processed, it can no longer be modified.
If you did not receive the order confirmation email, we recommend checking your spam folder for it. Unfortunately, some of our communications get flagged as spam.
If you need an invoice for your order, we ask that you reach out to customer service and we will happily provide it to you via email or snail mail.
Special order items typically ship between 7-10 business days from when the order is placed with us. This process is not exact in its timeframes, unfortunately, so it might take longer depending on the provider and the availability of the part. We ty
We do not have access to orders placed on 3rd party websites. We are Customer Service for orders placed on the Monster Scooter Parts website. If you need assistance with orders placed on Amazon, eBay, or Walmart you will need to go through their cont
Getting an error message when placing an order is usually a browser issue. Check the payment method used to be sure the funds were not removed. You will want to clear your cache and cookies from the browser and restart the browser. You may also need