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Glossary

Returns

Policies

Monster Scooter Parts

<p>If you did not receive the order confirmation email, we recommend checking your spam folder. Another common reason customers may not receive a confirmation email is an error in the email address provided during the order process. If you&#x2019;re unable to locate the confirmation email and suspect you may have entered the email address incorrectly, please visit our contact page. Our agents are available during normal business hours and are happy to provide additional assistance!&#xA0;</p>

If you did not receive the order confirmation email, we recommend checking your spam folder. Another common reason customers may not receive a confirmation email is an error in the email address provided during the order process. If you’re unable to

Why did I not get an order confirmation?

Order Help

I’m new to the Monster Scooter Parts site, where do I start?

Do you have a store near me?

Where are you located?

Do you sell gift cards?

How much does shipping cost?

How do I become a wholesaler?

Do I need an account to make a purchase?

How do I know if the parts I order will be compatible with my unit?

Do you accept purchase orders?

Can I get a cheaper price for buying in bulk?

Do you price match?

General FAQ

What does the website mean when it says an item says "Special Order?"

When will an item be back in stock?

How can I check product availability?

Why can't I add an item to the cart?

Website FAQ

Why do you need my serial number?

Where can I find my serial number?

AGM vs. Gel Batteries

Mobility FAQ

Do you have any coupons?

Can I use a promo code on discounted items?

Promo FAQ

How will I know if my order was accepted?

How can I find my order number?

When will I receive my order?

How can I check the status of my order?

Why did I not get free shipping on my order?

How do I process a warranty claim?

Why did you cancel my order?

Can I edit or change my order?

I placed an order for a special order item, how long will it take?

I placed an order on a 3rd party site, can you help me?

Why did I get an error message when placing my order?

Will I get a refund if I refuse my international order?

Can I return my international order?

There are no shipping options for my international address?

Why do I have to pay custom fees?

International Orders

Do I pay sales tax on my order?

What forms of payment do you accept?

What currencies do you accept?

Can I retry a payment that failed?

Billing

Can I ship to a P.O. Box?

Do you ship internationally?

Do you require a signature on delivery?

Do you offer expedited shipping?

Can I change my shipping address?

What if my package is stolen?

What if my package is lost in transit?

What are your shipping options and time frames?

Why does my USPS Tracking show in Pre-Shipment?

My FedEx/UPS Tracking number doesn't show any movement?

Shipping

Can I edit the information on my account?

Where can I check my order history?

Can I have my order merged into my account?

Account Management

How do I process a return?

Can I exchange one product for another?

The part I received is not that part that I ordered. Why would I be charged a restocking fee to return it?

The part I received arrived damaged. Why would I be charged a restocking fee to return it?

I processed a return, but haven't received my refund.

Should I include a return form when sending my order back?

Can I return part of my order?

What are Free Returns?

What information does Monster Scooter Parts collect?

I’m concerned about giving Monster Scooter Parts my credit card. Can I trust your site to be secure?

Why did I not get an order confirmation?Updated 2 months ago