What if my package is lost in transit?Updated 10 months ago

If your parcel gets lost in transit, please contact us immediately so that we can rectify the issue as quickly as possible.  You can use this link to email us, or we also offer chat support which can be accessed at the bottom right of this or any page from the help center. We also offer phone support, the telephone number and available hours can be found at the bottom of the home page of this help center.