Questions about our shipping process?
Yes, we can ship to P.O. Boxes with some exceptions. 1. The item must be in stock in our warehouse. Special order items are not eligible to be shipped to P.O. Boxes as they can only be shipped via FedEx. 2. Batteries and other large items that will n
We offer International shipping on orders of 40 lbs. or less to most countries. International shipping methods may require that you pay customs and brokerage fees, duties, etc. at the time you receive your package before the package is released to yo
No, we do not require a signature for the delivery of parcels.
Yes, we offer expedited shipping on most items that we have in stock in our warehouse. If the item is "Special Order," unfortunately, we can not ship those out with any expedited method.
No, once an order has been shipped, there is no way to change the address that it is being shipped to.
Having your package stolen is always a terrible situation. If you believe your parcel was stolen, please contact customer service at your earliest convenience with your order number to see what options we can offer.
If your parcel gets lost in transit, please contact us immediately so that we can rectify the issue as quickly as possible. You can use this link to email us, or we also offer chat support which can be accessed at the bottom right of this or any pag
Please note that the shipping time frames are estimates from the carriers. Some shipping options may not be available in your area or for the product you purchased.
When USPS picks up packages, they use independent contractors who are not required to scan packages when picked up. It is normal for USPS tracking numbers to take about 3-5 business days to show those scans. If you have not received the package or th
If your shipment was moving but seems to be in the same spot, please allow extra time for new updates to be posted to your tracking page. Our Customer Service team is happy to help, but we only have access to the same tracking information that you ha