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Glossary

Returns

Policies

Monster Scooter Parts

<p>When USPS picks up packages, they use independent contractors who are not required to scan packages when picked up. It is normal for USPS tracking numbers to take about 3-5 business days to show those scans. If you have not received the package or there are no additional scans after those 3-5 days, please <a href="https://www.monsterscooterparts.com/contact/" id="isPasted">contact us</a>.</p>

When USPS picks up packages, they use independent contractors who are not required to scan packages when picked up. It is normal for USPS tracking numbers to take about 3-5 business days to show those scans. If you have not received the package or th

Why does my USPS Tracking show in Pre-Shipment?

Shipping

I’m new to the Monster Scooter Parts site, where do I start?

Do you have a store near me?

Where are you located?

Do you sell gift cards?

How much does shipping cost?

How do I become a wholesaler?

Do I need an account to make a purchase?

How do I know if the parts I order will be compatible with my unit?

Do you accept purchase orders?

Can I get a cheaper price for buying in bulk?

Do you price match?

General FAQ

What does the website mean when it says an item says "Special Order?"

How do I unsubscribe from the Email list?

When will an item be back in stock?

How can I check product availability?

Why can't I add an item to the cart?

Website FAQ

Why do you need my serial number?

Where can I find my serial number?

AGM vs. Gel Batteries

Mobility FAQ

Do you have any coupons?

Can I use a promo code on discounted items?

Promo FAQ

How will I know if my order was accepted?

How can I find my order number?

When will I receive my order?

How can I check the status of my order?

Why did I not get free shipping on my order?

How do I process a warranty claim?

Can I cancel my order?

Why did you cancel my order?

Can I edit or change my order?

Why did I not get an order confirmation?

Where can I find the invoice?

I placed an order for a special order item, how long will it take?

I placed an order on a 3rd party site, can you help me?

Why did I get an error message when placing my order?

Order Help

Will I get a refund if I refuse my international order?

Can I return my international order?

There are no shipping options for my international address?

Why do I have to pay custom fees?

International Orders

Do I pay sales tax on my order?

What forms of payment do you accept?

What currencies do you accept?

Can I retry a payment that failed?

Billing

Can I ship to a P.O. Box?

Do you ship internationally?

Do you require a signature on delivery?

Do you offer expedited shipping?

Can I change my shipping address?

What if my package is stolen?

What if my package is lost in transit?

What are your shipping options and time frames?

My FedEx/UPS Tracking number doesn't show any movement?

What happens if I forget my password?

Can I edit the information on my account?

Where can I check my order history?

Why is my password reset link invalid?

Why are there no orders in my account?

Can I have my order merged into my account?

Is there a way around the captcha when resetting my password?

Account Management

How do I process a return?

Can I exchange one product for another?

The part I received is not that part that I ordered. Why would I be charged a restocking fee to return it?

The part I received arrived damaged. Why would I be charged a restocking fee to return it?

I processed a return, but haven't received my refund.

Should I include a return form when sending my order back?

Can I return part of my order?

What information does Monster Scooter Parts collect?

I’m concerned about giving Monster Scooter Parts my credit card. Can I trust your site to be secure?

Why does my USPS Tracking show in Pre-Shipment?Updated 4 months ago